Shipping Policy
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Shipping Policy

All orders will be processed within 2-3 business days (excluding weekends and holidays) after receiving your order. If you have provided your email address, you will receive emails regarding your order confirmation and your shipping confirmation.

Due to the impact of COVID-19, it may take longer to fulfill your order. We are working to get your order to you as quickly as possible!

Shipping Rates and Estimates for Playbackbone.com.au

Backbone offers free shipping of Backbone One Australia-wide within 4 to 12 business days, subject to the distance to the destination. We do not ship outside Australia.

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. If you encounter any problems tracking your order, please contact customerserviceau@macgeargroup.com.

US Shipping Rates and Estimates for Playbackbone.com

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We offer free postal service shipping to all 50 US states.

Backbone offers free postal service shipping of Backbone One to every address in the 50 U.S. states within 4 to 12 business days based on the distance to the destination, at no cost to you.You have the option to select an expedited shipping method while placing your order. If you choose to use an expedited shipping method, those charges will be calculated and displayed at checkout.

Shipping Outside the United States for Playbackbone.com

We offer International Shipping via FedEx International Shipping. We are generally able to ship to many international locations. However, this is subject to change at any time and for any reason. If we are unable to ship to your country, we will promptly cancel your order and issue a refund.

Shipping charges for your order will be calculated and displayed at checkout.

Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Backbone is not responsible for these charges if they are applied and are your responsibility as the buyer and importer.

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.

If you haven’t received your order within 7 days of receiving your shipping confirmation email, please contact us at support@playbackbone.com with your name and order number, and we will look into it for you.

Damage During Shipping

In the event that your order arrives damaged in any way, please email us as soon as possible at support@playbackbone.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution. If you have any further questions, please don't hesitate to contact us at support@playbackbone.com.